Question 1

Why is the transcript not available for this video?

Accepted Answer

The video may not have captions enabled. Check if the CC button appears on the video player. If not, captions aren't available.

Question 2

Why is my transcript showing garbled text?

Accepted Answer

This can happen with auto-generated captions for videos with poor audio quality, heavy accents, or background music. Try finding a video with manual captions.

Question 3

The transcript is in the wrong language - how do I fix it?

Accepted Answer

YouTube may auto-detect the wrong language. In our tool, select the correct language from the dropdown if multiple caption tracks are available.

Question 4

Why are timestamps missing?

Accepted Answer

Make sure you selected the option to include timestamps. In TXT format, timestamps are optional. SRT always includes timestamps.

Question 5

Why does the download fail?

Accepted Answer

Common causes: ad blockers interfering, network issues, or the video being geo-restricted. Try disabling ad blockers and refreshing.

Question 6

Can I get transcripts from age-restricted videos?

Accepted Answer

Age-restricted videos may require being logged into YouTube. Our tool works with public captions; restricted videos may have limitations.

Question 7

Why is the transcript incomplete?

Accepted Answer

If a video has multiple caption tracks, only one is extracted at a time. Check if there are additional language options.

Question 8

What if the video is very long?

Accepted Answer

NoteLM handles videos of any length. Very long videos (3+ hours) may take a few extra seconds to process.

Question 9

Why do some words appear as [Music] or [Applause]?

Accepted Answer

These are non-speech audio descriptions in the captions. They indicate music or sound effects rather than spoken words.

Question 10

How do I report a bug?

Accepted Answer

Contact us through our support page or GitHub. Include the video URL and description of the issue.

YouTube Transcript Troubleshooting FAQ

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